Privacy Policy

Effective Date: [August , 2023]

1. Introduction

1.1 This Privacy Policy explains how VISIONSTORY DEVELOPMENTS PTE. LTD., along with its affiliates (hereinafter referred to as "we", "us" or "VisionStory") collects, uses, discloses, transfers, stores and protects your personal data we receive through our website at visionstory.ai and its subdomains (the "Website"),our mobile app Chatzi for iOS and Android (the "Apps"), and other related services (collectively, the "Services"), and what corresponding rights you have in relation to the processing of personal data. Personal data refers to any data that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer.

1.2 This Privacy Policy may be modified, e.g., as a result of new functionalities on our Services that require the processing of personal data. We therefore advise you to check this Privacy Policy regularly. Any material changes will be notified via the Services.

2. What types of personal data do we process about you?

We will collect and process the following personal data about you:

2.1 Personal data provided directly by you to us.

The nature of the products or services you are requesting will determine the types of personal data we might ask for, though such data may include:

• Account information including your name, email address, and password. If you choose to login in using another service, such as Google or Apple, we receive information about the service you used to log in and details about you – depending on the chosen service – including your name, email address, or other user identifiers;
• Profile information. We may ask you to provide your gender, pronouns, and birth date when you register for the Apps or create a user profile page. You may also provide additional information about yourself when setting up your user profile;
• Payment information including bank accounts, address details ( street, number, postcode, city, nation) and other personal contact details when you make purchases through the Services which is collected by our third-party payment processors;
• text, image or voice you send through our Services;
• your correspondence with VisonStory which may contain personal data; and
• any information that you choose to share on the Services or when you contact us which may be considered personal data.

2.2 Information that we collect or generate about you. This includes:

• Device data including the device and software you’re using, and other device characteristics, such as details about the operating system, manufacturer and model;
• information on your session and internet usage, including your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit;
• information in relation to your account and your usage behaviours, including a record of your login, which includes the date and time, your login name and the unique number assigned to your account, your interactions with the Services such as links and buttons you click.

2.3 Information obtained from third parties. This includes:

• the personal data provided to us by third-party service providers, agencies or other publicly available sources where applicable; and
• information provided to us by local distributors in the context of promotions or business opportunities.

2.4 We understand that content you upload to us such as images and voices, the conversation information you enter, the feedback you submit, and other information you provide to us may contain a third party's personal data. In this case, you must obtain the legal authorization of the data before providing it to avoid improper disclosure of others' personal data. You represent to us that you have obtained the consent of the third party in accordance with all applicable laws and regulations to provide us with their personal information for the respective purposes.

3. Cookies and similar technologies

When you visit the Website, cookies are used to collect technical information about the services that you use, and how you use them. For more information on the cookies used please refer to our Cookie Policy.

4.For what purposes do we process your personal data?

4.1 Your personal data may be stored and processed by us in the following ways and for the following purposes:

• for ongoing review and improvement of the information provided on the Services to ensure it is user friendly and to prevent any potential disruptions or cyber-attacks;
• to allow you to use and access the functionality provided by VisonStory’s services;
• to provide and maintenance our products and services on the Website;
• to create, manage and personalize your account;
• to process your conversations with AI bots;
• to process your requests for upgrading or downloading the images and videos;
• to process your online orders of crediting your account;
• to provide service support for VisonStory’s products and to log tickets for technical questions;
• to conduct analysis required to detect malicious data;
• for statistical monitoring and analysis of current attacks on Services and for the on-going adaptation of the solutions provided to secure Services against current attacks;
• to understand feedback on our services and to help provide more information on the use of those services quickly and easily;
• to communicate with you to respond to your queries and to provide you with information about us and our services as well as any events or other news;
• for in-depth threat analysis;
• to understand your needs and interests;
• for the management and administration of our business;
• in order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures; or
• for the administration and maintenance of databases storing personal data.

4.2 However, when we use your personal data, we make sure that the usage complies with law and the law allows us and requires us to use personal data for a variety of reasons. These include:

• we need to do so in order to perform our contractual obligations under the Terms of Use Agreement;
• we have obtained your consent;
• we have legal and regulatory obligations that we have to discharge;
• we may need to do so in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
• the use of your personal data as described is necessary for our legitimate business interests, such as:
  • allowing us to effectively and efficiently manage and administer the operation of our business;
  • maintaining compliance with internal policies and procedures;
  • monitoring the use of our copyrighted materials;
  • direct marketing;
  • managing our relationship with you;
  • enabling quick and easy access to information on our Services
  • we need to do so in order to perform our contractual obligations with our customers and third-party providers.

5. Disclosure of personal data to third parties

5.1 We may disclose your personal data within group. We only share necessary personal data subject to the purposes stated in this Privacy Policy.

5.2 We may also share your personal data to third parties for the following purposes:

• with our business partners. personal data will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation;
• with third party agents and contractors for the purposes of providing services to us (for example, our accountants, service provider for payment services, professional advisors and IT and communications providers). These third parties will be subject to appropriate data protection obligations, and they will only use your personal data as described in this Privacy Policy;
• to the extent required by law, for example if we are under a duty to disclose your personal data in order to comply with any legal obligation (including, without limitation, in order to comply with tax reporting requirements and disclosures to regulators), or to establish, exercise or defend its legal rights;
• if we sell our business or assets, in which case we may need to disclose your personal data to the prospective buyer for due diligence purposes; and
• if we are acquired by a third party, in which case the personal data held by us about you will be disclosed to the third-party buyer.

6. What about links to other Websites and social media?

The Website may contain references (e.g., via hyperlinks) to other websites or apps, which are offered by third parties. VisonStory is not responsible for the processing of your personal data via these websites or apps. VisonStory advises you to check the privacy policies, the terms and conditions of these websites and apps before downloading the apps or using their service. This Privacy Policy applies only to our Services, and your use of third-party websites and apps is at your own risk.

7. How are your personal data protected?

VisonStory strives to protect your personal data by means of technical and organizational measures that are in line with the industry standards, such as firewalls and secure servers so that access to your personal data is limited to authorised employees.

8. Protection of minors’ personal data

Our Services are not intended for individuals under the age of 17. If we discover that minors under the age of 17 are using the Services, we will promptly block their access and delete their accounts. We will not knowingly collect any personal data about children.

9. Retention of your personal data

For how long VisonStory will hold your personal data will vary and will be determined by the following criteria:

• The purpose for which VisonStory is using it: VisonStory is required to retain the personal data for as long as is necessary to satisfy or meet the purpose for which it was obtained or any other legal purpose.
• Legal Obligations: Laws or regulations may set a minimum period for which VisonStory must retain your personal data.

10. International data transfer

10.1 VisonStory a global business and our operations are spread around the world. As a result, we collect and transfer personal data on a global basis. That means that we may transfer your personal data to locations outside of your country. We will ensure that your personal data is protected and transferred in a manner consistent with legal requirements.

10.2 You can obtain more details of the protection given to your personal data when it is transferred outside your country by contacting us using the details set out under the "Contact Us" section below.

11. Your rights

In all the above cases in which we collect, use or store your personal data, you may have the following rights:

• the right to obtain information regarding the processing of your personal data and access to the personal data which we hold about you;
• the right to withdraw your consent to the processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so. For example, we may need to retain personal data to comply with a legal obligation;
• in some circumstances, the right to receive some personal data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to personal data which you have provided directly to VisonStory;
• the right to request that we rectify your personal data if it is inaccurate or incomplete;
• the right to request that we erase your personal data in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal data, but we are legally entitled to retain it;
• the right to object to, or request that we restrict, our processing of your personal data in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal data but we are legally entitled to refuse that request; and
• the right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.

You can exercise your rights by contacting us using the details set out under the "Contact Us" section below.

12. Changes and notifications

12.1 12.1 We may update this Privacy Policy from time to time. If there is any material change to this Privacy Policy, we will notify you either by posting a notice on our Services or by sending you an email notice or by other means permitted under applicable law. You will be able to see our current Privacy Policy along with its most recent revision date. The revised Privacy Policy will take effect from the date of publication.

12.2 You should review this Privacy Policy periodically. By continuing to use our website, our relevant products or services, you will be deemed to have accepted to the changes or updates to this Privacy Policy. If you do not agree to such changes or updates, you should not use our website, products or services.

13. Contact Us

If you have any further questions about the processing of your personal data, about the Website or about this Privacy Policy you can always contact us:

by e-mail: feedback@visionstory.ai