Account & Billing
Head to the Profile page (https://app.visionstory.ai/profile) and click on Delete Account. This will permanently remove your account and all related assets. Please note, this action cannot be undone.
Refunds are available in specific situations. For full details, please see our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle all subscriptions. Your payment details, including card numbers, are securely stored on their platform. Stripe is widely used by many SaaS providers and meets high security standards, so you can be confident your information is safe and protected from unauthorised charges.
To update your invoice with your company details, follow these steps: 1. Go to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. 2. On the next page, select ‘Update Information’ in the Billing Information section. 3. Here, you can add or edit your company name, ABN or VAT number, and other billing details. 4. Once you’ve updated your information, you can download the revised invoice from the ‘Invoice History’ section.
To update your billing information, head to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. From there, you can update your billing details, including your card information.
First, make sure the credit card information you entered is correct. In some cases, our third-party payment platform (Stripe) may require extra verification, so pay attention to any prompts during the payment process. Your bank may also block certain transactions, so check for any notifications from your bank. If you paid by a bank debit method such as SEPA Direct Debit or ACH, or by Pix Automático for a subscription renewal, a payment shown as pending hasn’t failed — these methods take a few business days to clear with your bank. Your plan is already active, and this period’s credits are added automatically once the payment is confirmed, so there’s no need to pay again. Also, Stripe currently can’t process payments from Russia. If you need help, feel free to email us at feedback@visionstory.ai.
Auto-recharge automatically buys your chosen number of credits when your paid balance falls below the threshold you set. Paid balance counts only Subscription and Permanent credits — Bonus credits from sign-up, activity, or promotions are not included, so Auto-recharge can trigger while you still hold Bonus credits. It requires an active subscription, and it’s paused while a subscription payment is still clearing at your bank; if you need credits during that time, buy a credit pack manually instead. Purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch to annual billing, simply select the "annually" option on the pricing page. This will show you the yearly prices for all subscription plans, calculated as ten times the monthly rate—so you get two months free. Changing from monthly to annual billing counts as a subscription upgrade, so you’ll be charged the full annual amount straight away, and your new billing cycle will start immediately.
PayPal, cryptocurrency, and manual bank transfers are not supported. All payments are handled by Stripe, and the options Stripe shows you at checkout depend on your country: a card everywhere, plus methods such as Link, Cash App, Pix, or SEPA/ACH direct debit in the markets where they’re available. Direct debit is offered on monthly plans only — annual plans and credit packs are paid by card or an instant method. Bank debit isn’t instant: your plan becomes active straight away, but the payment takes a few days to clear and that period’s credits are added once it does.
You can sign up for your preferred plan and then cancel your subscription straight away. Your subscription will stay active for the full month, and the cancellation will take effect at the end of your current billing period, so you won’t be charged for the next month.
If a subscription charge or renewal fails, video generation on the account is paused straight away—there’s no grace period—and while the account is paused you can’t spend any credits, including credit-pack credits and Bonus credits. To restore access, open the billing portal from the payment notice at the top of the page or from the Billing page, then update your card or pay the outstanding invoice; access is restored automatically as soon as the payment goes through. Buying more credits doesn’t lift the pause—only settling the outstanding invoice does. If the invoice is never paid, the subscription is eventually cancelled: unused Subscription credits are revoked at that point, while credit-pack credits and Bonus credits stay in your account and become usable again.
Bank-debit payment methods such as SEPA Direct Debit, US bank account (ACH) debits and Pix Automático aren’t confirmed instantly; your bank can take several business days to clear the payment—up to 6 business days for SEPA and ACH, and up to 7 days for a Pix renewal. Your plan is active for that whole time and a “Payment pending” note appears next to it, but the credits for the period are only added once the payment is confirmed. On a renewal, your existing credit balance is unaffected, and the new credits are added on top once the payment clears. If you need credits before then, buy a credit pack from the Billing page and use it straight away.
The price you see at checkout is the full amount you’re charged; no VAT, GST or sales tax is added on top. If you need a tax ID on your invoice, you can enter a VAT or tax ID directly on the subscription checkout page, and you can add or correct your company name, address and tax ID at any time from ‘Manage billing info’. One-time credit pack checkout doesn’t show a tax ID field, so we recommend adding your tax ID under ‘Manage billing info’ before you purchase.
