What’s the exchange rate between credits and minutes for creating videos?
For standard video creation, 1 credit covers 15 seconds of video, and even videos under 15 seconds still use 1 credit. HD videos cost double the standard rate, and using the green screen feature adds 1 extra credit per minute.
How can I purchase more credits?
You can get more credits by upgrading to a higher-tier plan, which gives you more credits at a better rate. If you’d prefer not to upgrade, you can turn on usage-based billing—this means you’ll be charged for extra credits at your plan’s set price per credit. Once your extra usage totals $5, you’ll receive a bill for payment; any amount under $5 will roll over to the next billing cycle.
Are credits refundable?
Credits for failed tasks are automatically refunded. If you’re not happy with the results of a successful task, you can submit feedback using the feedback button on the video details page. Once we’ve reviewed and confirmed the issue, the credits for that task will be refunded.
What happens to my credits when I upgrade my plan?
When you upgrade your plan, any unused credits from your previous plan will be kept and carried over to your new plan. You’ll also receive the credits included with your new plan upon upgrading.
What happens to my credits if I downgrade my plan?
If you downgrade to any subscription plan, your existing credits will remain in your account.
What happens to my credits if I cancel my plan?
If you cancel your subscription, all credits provided under your plan will be revoked on the day you cancel.
What happens to any unused credits in my subscription plan?
Any unused credits from your subscription will stay in your account as long as your subscription remains active, even if you upgrade or downgrade your plan. However, if you cancel your subscription—either by choice or due to a payment issue—those credits will be removed when your membership ends.
How are credits allocated when I switch to annual billing?
When you switch to annual billing, you’ll receive all your credits for the year upfront in one go, making it easier to plan your usage. Any unused credits from your previous plan will also be kept and carried over to your new annual subscription.
Does VisionStory provide weekly or daily login credits?
VisionStory offers a Weekly Visit Bonus, giving users credits for visiting the platform each week. The higher your membership tier, the more bonus credits you’ll receive. The bonus is automatically added when you visit the site during the week. If you don’t visit that week, you won’t get the credits. There’s no daily login bonus.
