Credits

We estimate video length based on the number of characters and pauses in your text, or the actual duration of your uploaded audio. For standard avatar videos (using the V-Talk model at 480p resolution), 1 credit is charged for every 15 seconds of video (any duration less than 15 seconds is rounded up to 15 seconds). Using the green screen feature adds an extra 0.25 credits per 15 seconds. Selecting 720p resolution adds 1 extra credit per 15 seconds, 1080p adds 1.5 extra credits per 15 seconds, and using the V-Character model adds 1 extra credit per 15 seconds. If the total credits calculated is a decimal, it will be rounded up to the nearest whole number.

You can get more credits by upgrading to a higher-tier plan, which gives you more credits at a better rate. If you’d prefer not to upgrade, you can turn on usage-based billing—this means you’ll be charged for extra credits at your plan’s set price per credit. Once your extra usage totals $5, you’ll receive a bill for payment; any amount under $5 will roll over to the next billing cycle.

Credits for failed tasks are automatically refunded. If you’re not happy with the results of a successful task, you can submit feedback using the feedback button on the video details page. Once we’ve reviewed and confirmed the issue, the credits for that task will be refunded.

When you upgrade your plan, any unused credits from your previous plan will be kept and carried over to your new plan. You’ll also receive the credits included with your new plan upon upgrading.

If you downgrade to any subscription plan, your existing credits will remain in your account.

If you cancel your subscription, all credits provided under your plan will be revoked on the day you cancel.

Any unused credits from your subscription will stay in your account as long as your subscription remains active, even if you upgrade or downgrade your plan. However, if you cancel your subscription—either by choice or due to a payment issue—those credits will be removed when your membership ends.

When you switch to annual billing, you’ll receive all your credits for the year upfront in one go, making it easier to plan your usage. Any unused credits from your previous plan will also be kept and carried over to your new annual subscription.

VisionStory offers a Weekly Visit Bonus, giving users credits for visiting the platform each week. The higher your membership tier, the more bonus credits you’ll receive. The bonus is automatically added when you visit the site during the week. If you don’t visit that week, you won’t get the credits. There’s no daily login bonus.

We estimate the podcast length based on the number of characters and pauses in your script, or by the actual duration of your uploaded audio. For podcast videos (using the V-Talk model at 720p resolution), 2 credits are charged for every 15 seconds of video (with any duration under 15 seconds rounded up to 15 seconds). Exporting in 1080p resolution costs an extra 0.5 credits per 15 seconds. Using the V-Character model adds 1 extra credit per 15 seconds. If any segment uses a two-person shot, the credit usage for that segment is doubled. If the total credits calculated is a decimal, it’s rounded up to the next whole number.

We add up the script text from each slide to estimate the total video length (if a slide doesn’t have a script, it’s counted as 3 seconds). For presentation videos (using the V-Talk model at 720p with a transparent background), you’ll be charged 2.25 credits for every 15 seconds of video (any time under 15 seconds is rounded up to 15 seconds). Exporting in 2K resolution costs an extra 0.5 credits per 15 seconds. If you use the V-Character model, there’s an extra charge of 1 credit per 15 seconds. If the total credit amount isn’t a whole number, it’s rounded up to the next whole credit.

To check your credit usage details, go to the pricing page at https://www.visionstory.ai/pricing and click on "Credit Usage Details." Here, you'll see a record of all credit additions and deductions. If you have any questions about your credit usage, you can review the detailed records on this page.