Account & Billing
Go to the Profile page (https://app.visionstory.ai/profile) and click on 'Delete Account'. This will permanently remove your account and all associated assets. Please note that this action is irreversible.
Refunds are available in specific situations. For full details, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle your subscription payments. All your payment details, including card numbers, are stored securely on their platform. Stripe is widely used by many SaaS providers and adheres to high security standards, so you can be confident that your information is safe.
To update your invoice with company information, go to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. On the next page, select ‘Update Information’ in the Billing Information section. Here, you can enter your company name, VAT number, and other billing details. Once you’ve made the changes, you can download the updated invoice from the ‘Invoice History’ section.
To update your billing information, navigate to the ‘Subscription Details’ section on the pricing page and click on ‘Manage billing info’. Here, you can update your billing details, including your card information.
Firstly, please check that the credit card details you have entered are correct. Occasionally, our third-party payment provider (Stripe) may require extra verification, so be sure to follow any prompts during the payment process. Your bank may also block certain transactions, so look out for any notifications from your bank. Please note that Stripe is currently unable to process payments from Russia. If you need further assistance, please email us for support.
Auto-recharge automatically buys your chosen number of credits when your available balance falls below the threshold you set. It requires an active subscription, and purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch your subscription to annual billing, simply select the "annually" option on the pricing page. This will show the yearly payment amounts for all subscription plans, calculated as ten times the monthly price—giving you two months free. When you change from monthly to annual billing, it counts as a subscription upgrade, so you’ll be charged the new plan’s price straight away, and your billing cycle will restart from that point.
Currently, VisionStory only accepts payments via Stripe.
You can subscribe to your preferred plan and then cancel the subscription straight away. Your subscription will remain active for the full month, and the cancellation will take effect at the end of your current billing period, ensuring you are not charged for the next month.
