Account & Billing
Go to the Profile page (https://app.visionstory.ai/profile) and click on Delete Account. This will permanently remove your account and all related assets. Please note that this action cannot be undone.
Refunds are available in specific situations. For full details, please see our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle all subscriptions. Your payment details, including credit card numbers, are stored securely on Stripe’s platform. Stripe is widely used by many SaaS companies and follows strict security standards, so you can feel confident that your information is protected and won’t be charged without your authorization.
To update your invoice with company information, follow these steps: 1. Go to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. 2. On the next page, click ‘Update Information’ in the Billing Information section. 3. Here, you can update your company name, VAT number, and other billing details. 4. Once you’ve made your changes, you can download the updated invoice from the ‘Invoice History’ section.
To update your billing information, head to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. From there, you can update your billing details, including your credit card information.
First, make sure the credit card information you entered is correct. In some cases, our third-party payment platform (Stripe) may require additional verification, so pay attention to any prompts during the payment process. Additionally, your bank may also intercept certain transactions, so check for any notifications from your bank. If you paid by a bank debit method such as SEPA Direct Debit or ACH, or by Pix Automático for a subscription renewal, a payment shown as pending hasn’t failed—these methods take a few business days to clear with your bank. Your plan is already active, and this period’s credits are added automatically once the payment is confirmed, so there’s no need to pay again. Also, at the moment, Stripe can’t process payments from Russia. If you need assistance, feel free to email us at feedback@visionstory.ai for help.
Auto-recharge automatically buys your chosen number of credits when your paid balance falls below the threshold you set. Paid balance counts only Subscription and Permanent credits—Bonus credits from sign-up, activity, or promotions are not included, so Auto-recharge can trigger while you still hold Bonus credits. It requires an active subscription, and it’s paused while a subscription payment is still clearing at your bank; if you need credits during that time, buy a credit pack manually instead. Purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch to annual billing, go to the pricing page and select the "annually" option. This will show you the yearly prices for all subscription plans, calculated as 10 times the monthly rate—so you get 2 months free. When you change from monthly to annual billing, it counts as a subscription upgrade, so you'll be charged the full annual price right away and your new billing cycle will start immediately.
PayPal, cryptocurrency, and manual bank transfers aren’t supported. All payments are handled by Stripe, and the options Stripe shows you at checkout depend on your country: a card everywhere, plus methods such as Link, Cash App, Pix, or SEPA/ACH direct debit in the markets where they’re available. Direct debit is offered on monthly plans only—annual plans and credit packs are paid by card or an instant method. Bank debit isn’t instant: your plan becomes active right away, but the payment takes a few days to clear and that period’s credits are added once it does.
You can subscribe to your preferred plan and then cancel your subscription right away. Your subscription will stay active for the full month, and the cancellation will take effect at the end of your current billing cycle, so you won’t be charged for the following month.
If a subscription charge or a renewal fails, video generation on the account is paused right away—there is no grace period—and while the account is paused you can’t spend any credits, including Credit-pack credits and Bonus credits. To restore access, open the billing portal from the payment notice at the top of the page or from the Billing page, then update your card or pay the outstanding invoice; access is restored automatically as soon as the payment goes through. Buying more credits doesn’t lift the pause—only settling the outstanding invoice does. If the invoice is never paid, the subscription is eventually cancelled: unused Subscription credits are revoked at that point, while Credit-pack credits and Bonus credits stay in your account and become usable again.
Bank-debit payment methods such as SEPA Direct Debit, US bank account (ACH) debits, and Pix Automático are not confirmed instantly; your bank can take several business days to clear the payment—up to 6 business days for SEPA and ACH, and up to 7 days for a Pix renewal. Your plan is active for that whole time and a “Payment pending” note appears next to it, but the credits for the period are only added once the payment is confirmed. On a renewal, your existing credit balance is unaffected, and the new credits are added on top once the payment clears. If you need credits before then, buy a credit pack from the Billing page and use it right away.
The price you see at checkout is the full amount you’re charged; no VAT, GST, or sales tax is added on top. If you need a tax ID on your invoice, you can enter a VAT or tax ID directly on the subscription checkout page, and you can add or correct your company name, address, and tax ID at any time from ‘Manage billing info’. One-time credit pack checkout does not show a tax ID field, so we recommend adding your tax ID under ‘Manage billing info’ before you purchase.
