Account & Billing
Go to the Profile page (https://app.visionstory.ai/profile) and click on Delete Account. This will permanently remove your account and all related assets. Please note that this action cannot be undone.
Refunds are available in specific situations. For full details, please see our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle all subscriptions. Your payment details, including credit card numbers, are stored securely on Stripe’s platform. Stripe is widely used by many SaaS companies and follows strict security standards, so you can feel confident that your information is protected and won’t be charged without your authorization.
To update your invoice with company information, follow these steps: 1. Go to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. 2. On the next page, click ‘Update Information’ in the Billing Information section. 3. Here, you can update your company name, VAT number, and other billing details. 4. Once you’ve made your changes, you can download the updated invoice from the ‘Invoice History’ section.
To update your billing information, head to the ‘Subscription Details’ section on the pricing page and click ‘Manage billing info’. From there, you can update your billing details, including your credit card information.
First, make sure the credit card information you entered is correct. Sometimes, our third-party payment provider (Stripe) may require extra verification, so watch for any prompts during the payment process. Your bank might also block certain transactions, so check for any messages from your bank. Please note that Stripe currently cannot process payments from Russia. If you need help, feel free to email us for support.
Auto-recharge automatically buys your chosen number of credits when your available balance falls below the threshold you set. It requires an active subscription, and purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch to annual billing, go to the pricing page and select the "annually" option. This will show you the yearly prices for all subscription plans, calculated as 10 times the monthly rate—so you get 2 months free. When you change from monthly to annual billing, it counts as a subscription upgrade, so you'll be charged the full annual price right away and your new billing cycle will start immediately.
Currently, VisionStory only accepts payments via Stripe.
You can subscribe to your preferred plan and then cancel your subscription right away. Your subscription will stay active for the full month, and the cancellation will take effect at the end of your current billing cycle, so you won’t be charged for the following month.
