What is the exchange rate between credits and minutes for video creation?
For standard video creation, 1 credit covers 15 seconds of video, and even videos under 15 seconds will use 1 credit. HD videos require double the credits of standard videos, and green screen videos cost an extra 1 credit per minute.
How can I purchase additional credits?
You can get more credits by upgrading to a higher-tier plan, which gives you more credits at a better rate. If you’d rather not upgrade, you can turn on usage-based billing—this lets you buy extra credits at your plan’s per-credit price. When your extra usage totals $5, you’ll receive a bill for payment; any amount under $5 will roll over to your next billing cycle.
Are credits refundable?
Credits for failed tasks are automatically refunded. If you’re not satisfied with the results of a completed task, you can submit feedback using the feedback button on the video details page. Once we review and confirm the issue, the credits for that task will be refunded.
What happens to my credits when I upgrade my plan?
When you upgrade your plan, any unused credits from your previous plan will be kept and carried over to your new plan. You’ll also receive the credits included with your new plan right away.
What happens to my credits if I downgrade my plan?
If you downgrade to any subscription plan, your existing credits will remain in your account.
What happens to my credits if I cancel my plan?
If you cancel your subscription, all credits provided through your subscription plan will be revoked on the day you cancel.
What happens to unused credits in my subscription plan?
Any unused credits from your subscription will stay in your account as long as your subscription is active, even if you upgrade or downgrade your plan. If you cancel your subscription—either by choice or due to a payment issue—your remaining credits will be revoked when your membership ends.
How are credits given when I switch to annual billing?
When you switch to annual billing, you’ll receive all your credits for the year in one lump sum, so you can plan your usage more easily. Any unused credits from your current plan will also be kept and carried over to your new annual subscription.
Does VisionStory provide weekly or daily login credits?
VisionStory offers a Weekly Visit Bonus, giving users credits for visiting the platform each week. The higher your membership tier, the more bonus credits you’ll receive. The bonus is automatically added when you visit the site during the week. If you don’t visit that week, you won’t get the credits. There is no daily login bonus.
