Account & Billing
Visit the Profile page (https://app.visionstory.ai/profile) and click on the Delete Account option. This will permanently remove your account along with all related data. Please note, this action is irreversible.
Refunds are permitted in specific situations. For complete details, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle all subscriptions. Your payment details, including card numbers, are stored securely on Stripe’s platform. Stripe is widely used by many SaaS companies and follows strict security standards, so you can be confident that your information is safe and protected from unauthorised charges.
To update your invoice with company details, follow these steps: 1. Go to the ‘Subscription Details’ section on the pricing page and click on ‘Manage billing info’. 2. On the next page, click ‘Update Information’ under the Billing Information section. 3. Here, you can enter your company name, VAT number, and other billing details. 4. After saving the changes, you can download the updated invoice from the ‘Invoice History’ section.
To update your billing information, go to the ‘Subscription Details’ section on the pricing page and click on ‘Manage billing info’. Here, you can update your billing details, such as changing your card information.
Firstly, please check that the credit card details you entered are correct. Sometimes, our payment partner (Stripe) may ask for extra verification, so do look out for any prompts during the payment process. Your bank might also block certain transactions, so check for any alerts or messages from your bank. Currently, Stripe is unable to process payments from Russia. If you need any help, you are welcome to email us for support.
Auto-recharge automatically buys your chosen number of credits when your available balance falls below the threshold you set. It requires an active subscription, and purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch your subscription to annual billing, go to the pricing page and select the "annually" option. This will show you the yearly prices for all plans, calculated as 10 times the monthly rate, so you get 2 months free. When you change from monthly to annual billing, it counts as a subscription upgrade—the new plan amount will be charged immediately, and your billing cycle will restart from that date.
Currently, VisionStory only supports payments via Stripe. Other payment methods such as PayPal or bank transfer are not available at this time.
You can subscribe to your preferred plan and then cancel the subscription immediately after. Your subscription will stay active for the full month, and the cancellation will take effect at the end of your current billing cycle, so you won’t be charged for the next month.
