Account & Billing
Visit the Profile page (https://app.visionstory.ai/profile) and click on the Delete Account option. This will permanently remove your account along with all related data. Please note, this action is irreversible.
Refunds are permitted in specific situations. For complete details, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use Stripe, a trusted third-party service, to handle all subscriptions. Your payment details, including card numbers, are stored securely on Stripe’s platform. Stripe is widely used by many SaaS companies and follows strict security standards, so you can be confident that your information is safe and protected from unauthorised charges.
To update your invoice with company details, follow these steps: 1. Go to the ‘Subscription Details’ section on the pricing page and click on ‘Manage billing info’. 2. On the next page, click ‘Update Information’ under the Billing Information section. 3. Here, you can enter your company name, VAT number, and other billing details. 4. After saving the changes, you can download the updated invoice from the ‘Invoice History’ section.
To update your billing information, go to the ‘Subscription Details’ section on the pricing page and click on ‘Manage billing info’. Here, you can update your billing details, such as changing your card information.
First, make sure the credit card details you entered are correct. In some cases, our third-party payment platform (Stripe) may require additional verification, so please watch for any prompts during the payment process. Your bank may also block certain transactions, so check if you have received any notification from your bank. If you paid using a bank debit method such as SEPA Direct Debit or ACH, or by Pix Automático for a subscription renewal, a payment shown as pending has not failed — these methods take a few business days to clear with your bank. Your plan is already active, and this period’s credits are added automatically once the payment is confirmed, so you do not need to pay again. Also, at the moment, Stripe cannot process payments from Russia. If you need any help, feel free to email us at feedback@visionstory.ai.
Auto-recharge automatically buys your chosen number of credits when your paid balance falls below the threshold you set. Paid balance counts only Subscription and Permanent credits—Bonus credits from sign-up, activity, or promotions are not included, so Auto-recharge can trigger while you still hold Bonus credits. It requires an active subscription, and it is paused while a subscription payment is still clearing at your bank; if you need credits during that time, buy a credit pack manually instead. Purchased credits never expire. You can configure it or turn it off from the Billing page.
To switch your subscription to annual billing, go to the pricing page and select the "annually" option. This will show you the yearly prices for all plans, calculated as 10 times the monthly rate, so you get 2 months free. When you change from monthly to annual billing, it counts as a subscription upgrade—the new plan amount will be charged immediately, and your billing cycle will restart from that date.
PayPal, cryptocurrency and manual bank transfers are not supported. All payments are handled by Stripe, and the options Stripe shows you at checkout depend on your country: a card everywhere, plus methods such as Link, Cash App, Pix or SEPA/ACH direct debit in the markets where they are available. Direct debit is offered on monthly plans only—annual plans and credit packs are paid by card or an instant method. Bank debit is not instant: your plan becomes active right away, but the payment takes a few days to clear and that period's credits are added once it does.
You can subscribe to your preferred plan and then cancel the subscription immediately after. Your subscription will stay active for the full month, and the cancellation will take effect at the end of your current billing cycle, so you won’t be charged for the next month.
If a subscription charge or a renewal fails, video generation on the account is paused right away—there is no grace period—and while the account is paused, you can’t spend any credits, including Credit-pack credits and Bonus credits. To restore access, open the billing portal from the payment notice at the top of the page or from the Billing page, then update your card or pay the outstanding invoice; access is restored automatically as soon as the payment goes through. Buying more credits does not lift the pause—only settling the outstanding invoice does. If the invoice is never paid, the subscription is eventually cancelled: unused Subscription credits are revoked at that point, while Credit-pack credits and Bonus credits stay in your account and become usable again.
Bank-debit payment methods such as SEPA Direct Debit, US bank account (ACH) debits, and Pix Automático are not confirmed instantly; your bank can take several business days to clear the payment—up to 6 business days for SEPA and ACH, and up to 7 days for a Pix renewal. Your plan is active for that whole time and a “Payment pending” note appears next to it, but the credits for the period are only added once the payment is confirmed. On a renewal, your existing credit balance is unaffected, and the new credits are added on top once the payment clears. If you need credits before then, buy a credit pack from the Billing page and use it right away.
The price you see at checkout is the full amount you are charged; no VAT, GST, or sales tax is added on top. If you need a tax ID on your invoice, you can enter a VAT or tax ID directly on the subscription checkout page, and you can add or correct your company name, address, and tax ID at any time from ‘Manage billing info’. One-time credit pack checkout does not show a tax ID field, so we recommend adding your tax ID under ‘Manage billing info’ before you purchase.
