Credits

We estimate the video duration based on the number of characters and pauses in your text input, or by the actual duration of your uploaded audio. For standard avatar videos (using the V-Talk model at 480p resolution), 1 credit is charged for every 15 seconds of video (any duration less than 15 seconds is rounded up to 15 seconds). Using the green screen feature incurs an additional 0.25 credits per 15 seconds. Selecting 720p resolution incurs an additional 1 credit per 15 seconds, selecting 1080p resolution incurs an additional 1.5 credits per 15 seconds, and using the V-Character model incurs an additional 1 credit per 15 seconds. If the total credits calculated is a decimal, it will be rounded up to the nearest whole number.

You can buy more credits by subscribing to a higher-tier plan, which provides more credits at a better rate. If you do not want to upgrade, you can enable usage-based billing, which will charge you for additional credits at the agreed price per credit in your plan. Once the accumulated excess usage reaches $5, a bill will be generated for payment; any amount less than $5 will be carried over to the next billing cycle.

Credits for failed tasks are automatically refunded. If you are not satisfied with the results of a successful task, you can submit feedback through the feedback button on the video detail page. After we review and confirm the issue, the credits for that task will be refunded.

When you upgrade your subscription, we calculate a prorated discount based on the lesser of: (1) your unused credits, or (2) the remaining days in your current billing cycle. This amount is deducted from the price of the new plan, and you'll only pay the difference. The unused credits from your old plan will be revoked.

When you downgrade to any subscription plan, the credits in your current account will still be retained.

If you cancel your subscription, all credits issued to you under the subscription plan will be revoked on the day of cancellation.

Unused credits in your subscription plan will remain in your account as long as your subscription is active, regardless of any upgrades or downgrades. However, if you cancel your subscription (either voluntarily or due to payment failure), those credits will be revoked on the day your membership expires.

When you switch to annual billing, the credits for the entire year will be allocated to you in one lump sum, allowing you to plan your usage effectively. Additionally, any unused credits in your account will be retained and carried over to your new annual plan.

VisionStory offers a Weekly Visit Bonus, which rewards users with credits for visiting the platform each week. The higher membership tier, the more credits you receive as a bonus. The bonus is automatically granted when you visit the site during the week. If you do not visit during the week, you will not receive the credits. There is no daily login bonus.

We estimate the podcast duration based on the number of characters and pauses in your script, or by the actual duration of your uploaded audio. For podcast videos (using the V-Talk model at 720p resolution), 2 credits are charged for every 15 seconds of video (any duration less than 15 seconds is rounded up to 15 seconds). Exporting 1080p video incurs an additional 0.5 credits per 15 seconds. Using the V-Character model incurs an additional 1 credit per 15 seconds. If any segment uses a two-person shot, the credit consumption for that segment will be doubled. If the total credits calculated is a decimal, it will be rounded up to the nearest whole number.

We combine the script text from each slide to estimate the total video duration (if a slide has no script, its duration is set to 3 seconds). For presentation videos (using the V-Talk model at 720p resolution, with transparent background), 2.25 credits are charged for every 15 seconds of video (any duration less than 15 seconds is rounded up to 15 seconds). Exporting a 2K video incurs an additional 0.5 credits per 15 seconds. Using the V-Character model incurs an additional 1 credit per 15 seconds. If the total credits calculated is a decimal, it will be rounded up to the nearest whole number.

To view your credit usage details, visit the pricing page at https://www.visionstory.ai/pricing and click on "Credit Usage Details." There you will find a record of all credit increases and deductions. If you have questions about your credit consumption, you can review the detailed records on this page.