What is the conversion rate between credits and minutes for video creation?
For standard video creation, 1 credit covers 15 seconds of video, and videos shorter than 15 seconds also use 1 credit. HD videos require double the credits of standard videos, while green screen videos incur an extra charge of 1 credit per minute.
How can I purchase additional credits?
You can purchase more credits by upgrading to a higher-tier subscription, which offers a greater number of credits at a more cost-effective rate. If you prefer not to upgrade, you can enable usage-based billing, which charges you for extra credits at the rate specified in your current plan. Once your additional usage totals $5, an invoice will be generated for payment; any amount under $5 will be carried over to the next billing cycle.
Are credits refundable?
Credits for failed tasks are automatically refunded. If you are not satisfied with the outcome of a successful task, you can submit feedback using the feedback button on the video details page. Once we have reviewed and confirmed the issue, the credits for that task will be refunded.
What happens to my credits when I upgrade my plan?
When you upgrade your plan, any unused credits from your previous subscription will be retained and carried over to your new plan. You will also receive the credits included with your new plan upon upgrading.
What happens to my credits if I downgrade my plan?
If you downgrade to any subscription plan, the credits currently in your account will be retained.
What happens to my credits if I cancel my subscription?
If you cancel your subscription, all credits provided as part of your plan will be revoked on the day of cancellation.
What happens to unused credits in my subscription plan?
Any unused credits from your subscription will stay in your account for as long as your subscription remains active, even if you upgrade or downgrade your plan. However, if you cancel your subscription—either by choice or due to a payment failure—those credits will be removed when your membership ends.
How are credits allocated when I switch to annual billing?
When you switch to annual billing, all the credits for the year are provided to you in one lump sum, enabling you to plan your usage more effectively. Any unused credits from your previous plan will also be retained and carried over to your new annual subscription.
Does VisionStory provide weekly or daily login credits?
VisionStory offers a Weekly Visit Bonus, granting users credits for visiting the platform each week. The number of bonus credits increases with higher membership tiers. Credits are automatically awarded when you visit the site during the week; if you do not visit, you will not receive the bonus. There is no daily login bonus.
