Delete your VisionStory account

How to delete your account

1. In the VisionStory app (iOS or Android)Open the Account tab, tap your profile at the top to open Account details, scroll to the bottom and tap Delete account, then type DELETE in capital letters to confirm.
2. On the webLog in at visionstory.ai, go to your Profile, click Delete Account, and confirm in the dialog.Log in to delete my account
3. Can't log in?Email feedback@visionstory.ai from the email address registered to your account, with the subject "Delete my account". We'll take steps to delete your data within 7 days of receiving your request.

Before you delete

• Deleting your account does not cancel subscriptions purchased through the App Store or Google Play. Please cancel your subscription in your App Store or Google Play account first.
• Any remaining credits are forfeited when your account is deleted. Refund requests follow the rules for the original purchase channel and applicable law.

What happens after you request deletion

• Deleting your account ends access to it. Email requests follow the processing period described above.
• We take steps to delete your account information and associated personal data from our active systems within 7 days of receiving your deletion request, subject to the legal retention requirements described below.

Data we delete

• Account information: email address, name, phone number, profile photo, and linked sign-in methods (Google, Facebook, Apple)
• Content you uploaded: photos, videos, audio, and files
• Everything you created with VisionStory: generated videos, characters, podcasts, presentations, and drafts
• Your credit balance

Data we may keep

• Backup copies may be retained for up to 60 days after deletion from our active systems for disaster recovery, dispute handling and security incident response. Access to these copies is restricted, and they are used only for these purposes. They are permanently deleted at the end of this period, subject to legally required retention.
• Where applicable law requires longer retention, we keep only the necessary records, such as purchase, payment and tax records, for the required period. They are used only for the purpose justifying retention and are deleted when that requirement ends.