Credits

Video duration is calculated based on the number of characters and pauses in your text input, or the actual length of your uploaded audio. Credits are charged in 15-second increments (any duration less than 15 seconds is rounded up). For standard avatar videos using the V-Talk model at 480p resolution, 1 credit is used per 15 seconds. For the V-Character model at 480p, it’s 3 credits per 15 seconds. Additional features increase the cost: 720p resolution adds 1 credit per 15 seconds, and 1080p adds 1.5 credits per 15 seconds.

You can purchase more credits by upgrading to a higher-tier subscription plan, which gives you more credits at a better rate. If you prefer not to upgrade, you can enable usage-based billing, which charges you for extra credits at your plan’s per-credit rate. When your additional usage reaches $5, you’ll receive a bill for payment; any amount under $5 will roll over to the next billing cycle.

Credits used for failed tasks are automatically refunded. If you are unhappy with the results of a completed task, you can submit feedback using the feedback button on the video detail page. After we review and confirm the issue, the credits for that task will be refunded to your account.

When you upgrade your plan, any unused credits from your previous plan will be retained and carried over to your new plan. You will also receive the credits associated with your new plan immediately upon upgrading.

No, your existing credits will remain in your account when you downgrade to a lower subscription plan.

If you cancel your subscription, all credits provided through your subscription plan will be revoked on the day your membership ends.

Any unused credits will stay in your account as long as your subscription is active, even if you upgrade or downgrade your plan. If you cancel your subscription or if your membership ends due to payment failure, all remaining credits will be removed when your subscription expires.

When you switch to annual billing, you’ll receive all the credits for the entire year at once, making it easier to plan your usage. Any unused credits from your previous plan will also be carried over to your new annual subscription.

VisionStory offers a Weekly Visit Bonus, granting users credits for visiting the platform once per week. The number of bonus credits increases with higher membership tiers. Credits are automatically added when you visit during the week; if you do not log in that week, you will not receive the bonus. There is no daily login credit bonus.

Credits for AI podcast videos are calculated based on the length of your script (including characters and pauses) or the actual duration of your uploaded audio. For podcast videos created with the V-Talk model at 720p resolution, 2 credits are required for every 15 seconds of video (with any duration under 15 seconds rounded up to 15 seconds). Exporting in 1080p resolution adds 0.5 credits per 15 seconds. Using the V-Character model adds 1 extra credit per 15 seconds. If a segment uses a two-person shot, the credit cost for that segment is doubled. If the total credit amount is a decimal, it is rounded up to the next whole number.

Credits for AI presentation videos are calculated by adding up the script text from each slide to estimate the total video length (slides without a script are set to 3 seconds each). For presentation videos generated with the V-Talk model at 720p resolution and a transparent background, 2.25 credits are used for every 15 seconds of video (with any partial 15 seconds rounded up). Exporting in 2K resolution adds 0.5 credits per 15 seconds. Using the V-Character model adds 1 extra credit per 15 seconds. If the total credit amount is not a whole number, it is rounded up to the next whole credit.

To check your credit usage details, go to the pricing page at https://www.visionstory.ai/pricing and click on "Credit Usage Details." This section provides a complete record of all credit additions and deductions. If you have any questions about your credit usage, you can review the detailed records there.