Account & Billing
Go to the Profile page (https://app.visionstory.ai/profile) and click Delete Account. This will permanently delete your account and all associated assets. This action cannot be undone.
Refunds are allowed in certain circumstances. For detailed information, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use a third-party service, Stripe, to manage your subscription. All your payment information, such as card numbers, is stored on their platform. Stripe is a widely used payment platform for many SaaS services and has high security standards, so you can rest assured that your information is safe.
To update the invoice with your company information, follow these steps: 1. Go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. 2. On the next page, click ‘Update Information’ in the Billing Information section. 3. Here, you can update details such as your company name, VAT number, and other billing settings. 4. Once updated, you can download the revised invoice from the ‘Invoice History’ section.
To update your billing information, go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. On this page, you can change your billing information, such as updating your card.
First, ensure that the credit card information you entered is correct. In some cases, our third-party payment platform (Stripe) may require additional verification, so pay attention to any prompts during the payment process. Additionally, your bank may also intercept certain transactions, so check for any notifications from your bank. And right now Stripe can't process payments from Russia. If you need assistance, feel free to email us for help.
Auto Recharge automatically buys your chosen number of credits when your available balance falls below the threshold you set. It requires an active subscription, and purchased credits never expire. You can configure or turn it off from the Billing page.
To change your subscription to be billed yearly, select the "annually" option on the pricing page. This will display the annual payment prices for all subscription plans, which are calculated by multiplying the monthly price by 10, effectively giving you 2 months free. When switching from monthly to annual billing, it is considered a subscription upgrade, so the new plan's price will be charged immediately, and a new billing cycle will start from that time.
At the moment, VisionStory only supports payments through Stripe.
You can subscribe to the plan of your choice and then immediately cancel the subscription. This way, your subscription will remain active for the entire month, and the cancellation will take effect at the end of the current billing cycle.
