Account & Billing
Go to the Profile page (https://app.visionstory.ai/profile) and click Delete Account. This will permanently delete your account and all associated assets. This action cannot be undone.
Refunds are allowed in certain circumstances. For detailed information, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
We use a third-party service, Stripe, to manage your subscription. All your payment information, such as card numbers, is stored on their platform. Stripe is a widely used payment platform for many SaaS services and has high security standards, so you can rest assured that your information is safe.
To update the invoice with your company information, follow these steps: 1. Go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. 2. On the next page, click ‘Update Information’ in the Billing Information section. 3. Here, you can update details such as your company name, VAT number, and other billing settings. 4. Once updated, you can download the revised invoice from the ‘Invoice History’ section.
To update your billing information, go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. On this page, you can change your billing information, such as updating your card.
First, ensure that the credit card information you entered is correct. In some cases, our third-party payment platform (Stripe) may require additional verification, so pay attention to any prompts during the payment process. Additionally, your bank may also intercept certain transactions, so check for any notifications from your bank. If you paid by a bank debit method such as SEPA Direct Debit or ACH, or by Pix Automático for a subscription renewal, a payment shown as pending has not failed — these methods take a few business days to clear with your bank. Your plan is already active, and this period's credits are added automatically once the payment is confirmed, so there is no need to pay again. And right now Stripe can't process payments from Russia. If you need assistance, feel free to email us for help.
Auto Recharge automatically buys your chosen number of credits when your paid balance falls below the threshold you set. Paid balance counts only Subscription and Permanent credits — Bonus credits from sign-up, activity, or promotions are not included, so Auto Recharge can trigger while you still hold Bonus credits. It requires an active subscription, and it is paused while a subscription payment is still clearing at your bank; if you need credits during that time, buy a credit pack manually instead. Purchased credits never expire. You can configure or turn it off from the Billing page.
To change your subscription to be billed yearly, select the "annually" option on the pricing page. This will display the annual payment prices for all subscription plans, which are calculated by multiplying the monthly price by 10, effectively giving you 2 months free. When switching from monthly to annual billing, it is considered a subscription upgrade, so the new plan's price will be charged immediately, and a new billing cycle will start from that time.
PayPal, cryptocurrency and manual bank transfers are not supported. All payments are handled by Stripe, and the options Stripe shows you at checkout depend on your country: a card everywhere, plus methods such as Link, Cash App, Pix or SEPA/ACH direct debit in the markets where they are available. Direct debit is offered on monthly plans only — annual plans and credit packs are paid by card or an instant method. Bank debit is not instant: your plan becomes active right away, but the payment takes a few days to clear and that period's credits are added once it does.
You can subscribe to the plan of your choice and then immediately cancel the subscription. This way, your subscription will remain active for the entire month, and the cancellation will take effect at the end of the current billing cycle.
If a subscription charge or a renewal fails, video generation on the account is paused right away — there is no grace period — and while the account is paused you can't spend any credits, including Credit-pack credits and Bonus credits. To restore access, open the billing portal from the payment notice at the top of the page or from the Billing page, then update your card or pay the outstanding invoice; access is restored automatically as soon as the payment goes through. Buying more credits does not lift the pause — only settling the outstanding invoice does. If the invoice is never paid, the subscription is eventually canceled: unused Subscription credits are revoked at that point, while Credit-pack credits and Bonus credits stay in your account and become usable again.
Bank-debit payment methods such as SEPA Direct Debit, US bank account (ACH) debits and Pix Automático are not confirmed instantly; your bank can take several business days to clear the payment — up to 6 business days for SEPA and ACH, and up to 7 days for a Pix renewal. Your plan is active for that whole time and a “Payment pending” note appears next to it, but the credits for the period are only added once the payment is confirmed. On a renewal your existing credit balance is unaffected, and the new credits are added on top once the payment clears. If you need credits before then, buy a credit pack from the Billing page and use it right away.
The price you see at checkout is the full amount you are charged; no VAT, GST or sales tax is added on top. If you need a tax ID on your invoice, you can enter a VAT or tax ID directly on the subscription checkout page, and you can add or correct your company name, address and tax ID at any time from ‘Manage billing info’. One-time credit pack checkout does not show a tax ID field, so we recommend adding your tax ID under ‘Manage billing info’ before you purchase.
